Need to get in touch?
Have something to say? Want to find out more about us? Just reach out and touch us by "clicking here" to shoot us an email!
For more particular support, please select one of our service options below.
Customer Service common tips here!
What payment methods do you accept?
We accept all major credit cards. Please don’t try to stuff loads of cash in an envelope and send to us. Wait a sec, what are we saying??? If you feel the urge to send us loads of cash, then by all means do so…but yeah, if you want to buy a shirt you gotta use a credit card.
We don’t accept Paypal as a payment *yet*, but it’s totally in the works.
I haven't received my order yet!
If it's been more than 2 weeks since you placed your domestic order, or 3 weeks since you placed your International order, contact us by submitting a "Shipping Inquiry" via our "Customer Service" form to the left. Please consult your tracking data before contacting us.
Why was my order charged a customs fee when it was delivered?
International orders may be subject to customs duties/fees. Unfortunately this is what happens when you order from overseas. It’s OK though…our shirts are totally worth it!
What’s your return/exchange policy?
Your satisfaction is our #1 priority. If you don’t like your shirt for whatever reason, send that sucker back and we’ll gladly exchange it for another size/shirt or refund your money (excluding shipping fees). Just fill out this return/exchange form when you return the shirt!
Returns/Exchanges must be made within 30 days from the date of purchase, and the returned shirts must be unwashed and unworn.
How long do returns/exchanges take to process?
With all the mailing back and forth and whatnot…we’d reckon about 2 weeks or so. We’ll try to be quick about it, we promise.
Tech Support common tips here!
How do the “Shirt Fights” work?
Shirt Fights are weekly themed design competitions. Every Thursday at midnight we’ll announce the theme and the specific rules for the Shirt Fight. Once the theme is announced, the fight is ON! You submit your design, the community votes on their favorites, and exactly one week later (the following Thursday at midnight) a winner is announced! Submissions and voting occur for the entire week, so get those designs in early for maximum exposure! The winner gets $500, their shirt printed and sold right on ShirtFight.com, and a few other surprises!
How do I submit my designs?
Simple! First you need a great design that meets the contest rules and the weekly theme (duh!) Then just go to the Submit Design page and fill out the form. We need a large (600x600 pixels max) image as a minimum, but if you have a custom thumbnail (the smaller image that shows up on the voting page) or additional images (like shirt placement, zoomed detail, etc) you can up load those too!) If your design is picked as the winner, we’ll contact you for your source file (photoshop, illustrator…whatever you use).
What are the technical requirements / contest rules?
Might help to know that, right? Check them out here.
I submitted but don’t see it up yet!
All submissions go through a pre-screening process to make sure that it follows the contest rules and is generally acceptable for public viewing. We’ve trained the smartest cat in the world to perform this review, so your designs should show up fairly quickly.
How many times can I vote?
You can vote once per design submission, but on as many designs as you want!
Where’s the vote status? Who’s winning?
We keep all of the voting stats hidden from the public to keep things fair and square. Just like real voting, but with less baby kissing!
